Payment

Easycrush ApS, CVR no. 45889777, accepts payment by bank transfer to:

Bank: Spar Nord Bank A/S Address: Sundkrogsgade 25, 2150 Nordhavn Account no.: 9004 / 1120732826 IBAN: DK2390041120732826 SWIFT code: NYKBDKKK

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Delivery

Easycrush ApS delivers on all business days, provided the order is placed before 10:00 a.m. Goods are normally delivered within 1–5 business days after receipt of the order. Products that have to be manufactured naturally have a longer delivery time. The amount is charged to your card when the order is dispatched.

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Right of Complaint

A right of complaint is granted in accordance with the Danish Sale of Goods Act (Købeloven). Our right of complaint covers defects in materials and/or workmanship. The right of complaint does not cover faults or damage caused by incorrect operation of the product/service. Easycrush.eu will cover return costs to a reasonable extent.

Returns

Enquiries and complaints should be sent to: Easycrush ApS, Nydamsvej 43, DK-8362 Hørning, Denmark. We do not accept parcels sent cash on delivery.

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Refunds

If a refund has been agreed, please send us your bank details so that we can transfer the agreed amount.

 

Right of Withdrawal

A 14-day full right of return is granted on selected goods purchased in our webshop. This does not apply to custom-made goods. The period is calculated from the day you receive the order. Return costs are borne by the buyer.

Withdrawal must be notified to us no later than 14 days after the purchase, and the goods must be returned no later than 14 days after the withdrawal. Notification must be given by email to info@easycrush.eu. In the notification, you must make it clear to us that you wish to exercise your right of withdrawal.

The condition of the goods when you return them: You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you may try the goods in the same way as you would in a physical shop.

If the goods have been tried beyond what is described above, we consider them used, which means that upon withdrawal you will only receive part of or none of the purchase amount back, depending on the commercial value of the goods. To receive the full purchase amount back, you must therefore do the same as you would be able to do in a physical shop. You may test the goods, but not take them into actual use.

 

Complaint Options – Overview and Links

If you have a complaint about a product purchased in our webshop, you can submit a complaint to: The Danish Competition and Consumer Authority's Centre for Complaint Resolution (Konkurrence- og Forbrugerstyrelsens Center for Klageløsning), Carl Jacobsens Vej 35, 2500 Valby, Denmark. Link: www.forbrug.dk.

If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission's online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/. When submitting a complaint, you must state our email address: info@easycrush.eu.

If you are a public-sector customer, please state your EAN number and all relevant contact details in an email to: info@easycrush.eu

 

Prices

All prices include any government taxes and duties but are exclusive of VAT. Orders are accepted at the prices applicable at the time of delivery. We reserve the right to make price adjustments as well as changes to product specifications, changes in taxes and duties, and printing and image errors.

Shipping costs start from a minimum of 127 DKK exclusive of VAT. Please contact us regarding shipping abroad and to non-EU countries.

Any errors in the delivery must be reported immediately to customer service on +45 70 20 58 26 or info@easycrush.eu

 

Returned Goods

Upon receipt of goods from Easycrush ApS, the customer must check that the goods received correspond to the order as stated on the enclosed delivery note. Incorrect deliveries must be reported to Easycrush ApS immediately so that an exchange can take place.

Returns must be agreed with Easycrush ApS' dispatch department. Otherwise, Easycrush ApS may refuse to accept the goods. Returned goods must be returned in unbroken and undamaged original packaging. In addition, the original packaging must be protected by outer packaging during the return transport. The goods must be clean, and correspondence must be enclosed stating what is being returned, the reason for the return, and with whom the return was agreed.

Transport damage must be reported immediately to the carrier and to Easycrush ApS. A note must be made on the consignment note. In the event of an incorrect order, goods are returned in accordance with the schedule below at the customer's freight expense.

Sourced goods and customised products that have been specially procured/manufactured for a customer are not accepted for return.

If the goods are returned as described above, Easycrush ApS will credit the customer as follows: 0–13 months: 75% refund minus freight costs.

 

Cookie Policy

This website uses cookies. We use cookies to personalise our content and analyse our traffic. We also share information about your behaviour on our website with our analytics partners. Our partners may combine this data with other information you have provided to them or that they have collected from your use of their services.

Cookies are small text files that can be used by websites to improve a user's experience. This website uses different types of cookies. Some cookies are set by third-party services that appear on our pages.

Your consent applies to the following domains: www.easycrush.eu.

 

Data Controller

The data controller for the collection, processing and use of your personal data at Easycrush ApS is Easycrush ApS, Nydamsvej 43, 8362 Hørning, Denmark, CVR: 45889777.

Legal Basis and Purpose of Processing

We collect your general contact details, such as name and address, in order to deliver the product or service you have purchased from us. We collect your email address in order to send you an order confirmation and a delivery confirmation.

When you pay for your product or service, we collect your name, your card details and your IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfilment of the agreement entered into. When payments are processed, some of your data will be passed on to [payment provider, e.g. ePay], including information necessary to complete or support the payment, such as the total purchase amount and billing information.

If you have given us your consent during the registration process or on our website, we will use your email address to send you a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain an unsubscribe link. If the processing of personal data is based on your consent, you have the right to withdraw your consent at any time.

If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us via our website.

Your information (except your email address, if you have consented to its processing for the purpose of receiving offers) will be deleted [5 days / insert correct retention period] after you have received your goods or service.

 

Your Rights

As the data subject, you have a number of rights that we must ensure are upheld at all times. You have the right to request the following from us:

• Access to and rectification/amendment of your personal data

• Erasure of your personal data

In addition, you have the right to object to the processing of your personal data, and you have the right to lodge a complaint with a data protection authority.

If you no longer wish us to process your personal data, or if you wish us to restrict the processing of your personal data, you may also send us a request to that effect at our email address info@easycrush.eu.